Conversational AI specialist Omilia has announced a strategic partnership with digital transformation consultancy valantic to bring its self-learning Agentic Customer Experience (CX) platform to enterprise contact centers across the DACH region—Germany, Austria, and Switzerland—as well as the Benelux countries. The collaboration is designed to help organizations modernize customer service operations using autonomous voice and chat AI technologies.
Under the agreement, valantic will offer Omilia’s complete Agentic CX portfolio to its enterprise customers. The platform includes AI-powered Voice and Chat Agents, Authentication Agents, TalkGuard for fraud prevention, and Workforce AI solutions, enabling businesses to automate customer interactions while improving service quality and operational efficiency.
Driving the Next Generation of Contact Centers
The partnership combines Omilia’s expertise in conversational and agentic AI with valantic’s extensive experience in digital transformation. With a client network of more than 500 enterprise organizations—including many of Germany’s largest publicly listed companies—valantic will help accelerate the deployment of intelligent customer experience solutions across highly regulated industries such as banking, insurance, retail, manufacturing, and utilities.
The companies believe enterprises are increasingly moving beyond traditional Interactive Voice Response (IVR) systems, which often rely on rigid menu structures and scripted conversations. Agentic AI introduces a more flexible approach by enabling AI agents to understand customer intent, reason through requests, access enterprise systems, and complete tasks with minimal human intervention.
From Automation to Autonomous Customer Experience
Unlike conventional chatbots, Omilia’s platform is built around self-learning AI agents capable of continuously improving through customer interactions. These agents can manage both voice and digital conversations while integrating directly with enterprise applications to resolve customer requests end-to-end.
Key capabilities of the platform include:
✔ AI-powered Voice and Chat Agents
✔ Intelligent customer authentication
✔ Fraud detection through TalkGuard
✔ Workforce performance analytics
✔ Omnichannel customer engagement
✔ Enterprise-grade security and compliance
✔ Rapid deployment with self-learning capabilities
According to Omilia, the platform is designed specifically for enterprise contact centers, allowing organizations to automate more than 90% of routine customer service tasks while maintaining natural, human-like conversations.
Supporting AI Adoption in Regulated Markets
The DACH and Benelux regions are among Europe’s most demanding markets when it comes to privacy, data protection, and regulatory compliance. The partnership aims to address these requirements by providing enterprises with AI solutions built on a proprietary technology stack and infrastructure designed to meet European data sovereignty expectations.
By combining advanced conversational AI with local consulting expertise, the two companies hope to help enterprises deploy autonomous customer service solutions more confidently while meeting strict compliance and governance standards.
Meeting Rising Demand for Agentic AI
The announcement reflects a broader trend across the customer experience industry, where enterprises are investing in agentic AI to improve customer satisfaction, reduce operating costs, and increase service efficiency.
Rather than simply answering frequently asked questions, modern AI agents are evolving into intelligent digital workers capable of understanding complex requests, orchestrating workflows across multiple business systems, and collaborating seamlessly with human customer service representatives.
As organizations continue modernizing their contact center operations, partnerships such as the one between Omilia and valantic highlight the growing role of autonomous AI in delivering scalable, personalized, and intelligent customer experiences across Europe.
